• Lunch & Learn: Understanding Your Workplace Personality Style

    Webinar

    We all have different communication and working styles. Understanding your own personality profile can improve teamwork, reduce conflict and help you communicate more effectively with others. This introductory session explores the DISC (TICK) personality framework, helping you recognise different behavioural styles and how they influence workplace interactions. You'll learn: The four primary personality styles Your […]

  • Workshop: Understanding Website Analytics

    Webinar

    Your website collects valuable information every day. The challenge is knowing what it means and how to use it to improve your business. This beginner-friendly session explains website analytics in plain English, helping you understand where visitors come from, what they're doing and how to make informed marketing decisions. You'll learn: The key website metrics […]

  • Lunch & Learn: Does Your Website Pass the 10-Second Test?

    Webinar

    You only have a few seconds to convince someone they've come to the right place. If visitors can't quickly understand who you are, what you do and how to take the next step, they'll often leave and visit a competitor instead. In this practical session, you'll learn how to view your website through the eyes […]

  • Workshop: Customer Service Basics

    Webinar

    Great customer service builds loyalty, generates referrals and creates repeat business. Small improvements in the customer experience can make a big difference. This practical session explores the habits and communication skills that help businesses consistently deliver excellent service, even when things don't go to plan. You'll learn: The foundations of outstanding customer service Effective communication […]

  • Lunch & Learn: Grant Writing Mistakes That Cost Funding

    Webinar

    A great project idea isn't always enough to secure funding. Many grant applications miss out because of avoidable mistakes, unclear responses or failing to demonstrate the impact of the project. This practical session will help you understand what funding bodies are looking for and how to avoid the common pitfalls that weaken applications. Whether you're […]

  • Workshop: Recruitment Planning for Small Business

    Webinar

    Finding the right employee starts long before you advertise the position. A little planning can save significant time, money and frustration. In this session, you'll learn how to identify your staffing needs, write better job descriptions and develop a recruitment process that attracts quality candidates. You'll learn: When it's time to recruit Creating clear position […]

  • RBHQ Tenants morning tea

    20B Quay Street, Bundaberg Central QLD, 4670 Australia 20B Quay Street, Bundaberg Central, Queensland, Australia

    Tenants at our RBHQ 20B Quay Street office are invited to a morning tea. Join your neighbours for a lovely morning tea and hear about the new things happening at HQ! Dementia Awareness Week This month we will be raising awareness of Dementia to coincide with Dementia Action Week from 21-27 September 2026 (Dementia Action […]

  • Lunch & Learn: Creating Better Workplace Processes

    Webinar

    Good processes make work easier. They reduce mistakes, save time, improve consistency and help your business deliver a better experience for both staff and customers. This practical session will show you how to identify inefficient or repetitive tasks and turn them into simple, repeatable processes that anyone in your business can follow. You don't need […]

  • Workshop: A Practical Approach to Workplace Conflict

    Webinar

    Conflict is a normal part of business, but it doesn't have to damage relationships or productivity. The key is addressing issues early and confidently. This session provides practical strategies for recognising, managing and resolving workplace conflict while creating a more positive and respectful workplace. You'll learn: Why workplace conflict occurs Techniques for resolving issues constructively […]

  • Lunch & Learn: Introduction to Substack

    Webinar

    Looking for a simple way to share your expertise, build an audience and stay connected with your customers? Substack makes it easy to publish newsletters, articles and other content without needing a complex website or marketing platform. This introductory session will show you how Substack works, why businesses and professionals are using it, and how […]

  • Workshop: Using Personality Profiles to Improve Sales

    Webinar

    Every customer is different, and understanding how people communicate can dramatically improve your sales conversations. Discover how personality profiling can help you recognise different communication styles, build stronger relationships and tailor your approach to better meet customer needs. You'll learn: The main personality styles Recognising buying preferences Adapting your communication style Building trust and improving […]

  • Lunch & Learn: How to Approach Difficult Conversations

    Webinar

    Whether it's addressing poor performance, resolving conflict, giving constructive feedback or having an honest conversation with a customer, difficult conversations are part of running a business. The difference is knowing how to handle them with confidence, empathy and professionalism. This practical session provides a simple framework for preparing for challenging discussions, keeping emotions under control […]