Whether it’s addressing poor performance, resolving conflict, giving constructive feedback or having an honest conversation with a customer, difficult conversations are part of running a business. The difference is knowing how to handle them with confidence, empathy and professionalism.
This practical session provides a simple framework for preparing for challenging discussions, keeping emotions under control and working towards positive outcomes. You’ll gain practical techniques you can apply immediately in your workplace and everyday business interactions.
Whether you’re a business owner, manager or team member, you’ll leave feeling more confident in handling conversations that matter.
You’ll learn:
- How to prepare for a difficult conversation
- Techniques to keep discussions respectful and productive
- How to give constructive feedback with confidence
- Strategies for managing emotions and resolving conflict
- Practical communication skills that build stronger workplace relationships