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You only have a few seconds to convince someone they've come to the right place. If visitors can't quickly understand who you are, what you do and how to take the next step, they'll often leave and visit a competitor instead. In this practical session, you'll learn how to view your website through the eyes […]
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A great project idea isn't always enough to secure funding. Many grant applications miss out because of avoidable mistakes, unclear responses or failing to demonstrate the impact of the project. This practical session will help you understand what funding bodies are looking for and how to avoid the common pitfalls that weaken applications. Whether you're […]
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Good processes make work easier. They reduce mistakes, save time, improve consistency and help your business deliver a better experience for both staff and customers. This practical session will show you how to identify inefficient or repetitive tasks and turn them into simple, repeatable processes that anyone in your business can follow. You don't need […]
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Looking for a simple way to share your expertise, build an audience and stay connected with your customers? Substack makes it easy to publish newsletters, articles and other content without needing a complex website or marketing platform. This introductory session will show you how Substack works, why businesses and professionals are using it, and how […]
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Whether it's addressing poor performance, resolving conflict, giving constructive feedback or having an honest conversation with a customer, difficult conversations are part of running a business. The difference is knowing how to handle them with confidence, empathy and professionalism. This practical session provides a simple framework for preparing for challenging discussions, keeping emotions under control […]
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