Get your Gambling Community Benefit Fund application ready to submit. The Gambling Community Benefit Fund provides one-off grants of up to $35,000 to eligible Queensland not-for-profit community groups for projects that benefit their communities. This practical workshop is designed to help you work through your application and present your project clearly and effectively. In this […]
Conflict is a normal part of business, but it doesn't have to damage relationships or productivity. The key is addressing issues early and confidently. This session provides practical strategies for recognising, managing and resolving workplace conflict while creating a more positive and respectful workplace. You'll learn: Why workplace conflict occurs Techniques for resolving issues constructively […]
Looking for a simple way to share your expertise, build an audience and stay connected with your customers? Substack makes it easy to publish newsletters, articles and other content without needing a complex website or marketing platform. This introductory session will show you how Substack works, why businesses and professionals are using it, and how […]
Every customer is different, and understanding how people communicate can dramatically improve your sales conversations. Discover how personality profiling can help you recognise different communication styles, build stronger relationships and tailor your approach to better meet customer needs. You'll learn: The main personality styles Recognising buying preferences Adapting your communication style Building trust and improving […]
Whether it's addressing poor performance, resolving conflict, giving constructive feedback or having an honest conversation with a customer, difficult conversations are part of running a business. The difference is knowing how to handle them with confidence, empathy and professionalism. This practical session provides a simple framework for preparing for challenging discussions, keeping emotions under control […]