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Grounds for a refund and establishing the amount to be refunded

All refunds will be processed in AUD.

Credit card surcharges and online payment fees charged are non-refundable.

 

Meeting room and venue hire cancellations

The Hirer shall notify Regional Business HQ of any cancellations in writing not less than 10 working days prior to commencement of hire, failing which Regional Business HQ may impose a cancellation fee of up to 25% of the total quoted price. Less than 120 hours (5 days) notice may incur a charge of 50% of hire fee. Less than 48 hours (2 days) notice, the full hire fee/s, plus any additional expenses incurred may be charged at the Regional Business HQ’s sole discretion.

If a deposit/hire fees have been paid prior to date of hire and the cancellation notice is received more than 10 business days prior to the commencement of hire – a full refund will be given.

 

Events/Workshops

Refunds

For events and workshops hosted and organised by Regional Business HQ in which a fee is charged, a full refund of fees paid may be given if:

  • The event/workshop is cancelled by Regional Business HQ.
  • The event/workshop is postponed and rescheduled by Regional Business HQ to a time and/or location that is unsuitable for the customer.
  • A customer gives notice (in writing, where possible) that they will not be attending more than 7 working days prior to the commencement date of the event/workshop.

No refunds will be issued if:

  • A customer fails to attend the event/workshop and has not provided notification that they will not be attending the event/workshop.
  • A customer give notice that they will not be attending the event/workshop but notification is received less than 7 working days prior to the commencement date of the event/workshop a refund will not apply but a substitute attendee may take their place or a credit towards an alternate service may be granted.
Transferability of tickets

Tickets to events or workshops are transferrable in most cases. If tickets are not transferrable, these will be stated on the event or workshop ticket registration.

For events and workshops hosted and organised by Regional Business HQ in which a fee is charged you may transfer your ticket to another person if:

  • Regional Business HQ is notified in writing via email at info@businesshq.org.au
  • It is 48 hours prior to the event or workshop

Requests made with less than 48 hours notice may not be granted.

Membership

Memberships can be cancelled at any point however cancellation of the membership will not take effect until the members next membership renewal date and therefore no refunds will be given unless otherwise specified and approved by Regional Business HQ Management.

Resignation of membership needs to be done in accordance with Regional Business HQ’s constitution.

System error

In the event of a technical error with Regional Business HQ’s online payment system, Regional Business will refund the transaction either in full or relevant part thereof. In some cases, evidence of the error may be required if the payment is disputed by Regional Business HQ. If evidence is required, Regional Business HQ’s accounts team will provide further details of the evidence needed.

Tenant Security Bond

Where are Tenant Security Bond is held by Regional Business HQ, upon a Tenants vacation of the premises, provided all Tenant exit obligations have been fulfilled a full refund of the Security Bond held will be refunded.

Other Reasons (Not covered above)

Refunds for reasons other than those covered in the above scenarios will be considered on a case by case basis.

 

Requesting a Refund

All refund requests must be made in writing to accounts@businesshq.org.au. The customer will be notified once all relevant approvals have been granted and a decision on the refund request has been made.

Refund Processing/Payment Methods

Regional Business HQ will endeavour to process all refunds within seven (7) business days of the refund being approved, however please note that timeframes are subject to receiving approval, receiving relevant information and the processing times of the respective financial institutions.

Regional Business HQ will apply the following methods of refund:

  • Where the original monies were received by Regional Business HQ via their online payment gateway, Stripe, using a current credit/debit card, the refund will be credited back via Stripe against the originating card where possible.
  • Where the original monies were received by Regional Business HQ via Electronic Funds Transfer (EFT), the refund will be made via Electronic Funds Transfer (EFT) back into the bank account of the individual, organisation or institution from which the payment was received.
  • Where payments are received via credit card or debit cards via Regional Business HQ EFTPOS facilities, refunds will be processed via an EFTPOS reversal back against the originating card where possible.

In you have any further queries or require clarification, please do not hesitate to contact us on:

Phone: 1300 249 482
Email: accounts@businesshq.org.au