How Smart Leaders Deal with Difficult People

To coincide with her visit for Conversations That Matter, there will be a number of opportunities to participate in either half-day or full-day masterclasses with Dr Vicki Webster.

While leadership can be incredibly rewarding, when dealing with a very difficult manager, colleague or staff member it can also be incredibly challenging and stressful, consuming a disproportionate amount of your time and energy. Even the most experienced leaders can be tempted to avoid the conflict involved in dealing with difficult people. These masterclasses share theories, models and tools that give you the potential to transform the outcome of any tough conversation from anger, frustration or hurt feelings into powerful dialogue.

Participants will receive a complimentary copy of Vicki’s Survival Kit for Targets of Toxic Leadership.

Half-Day Masterclass

Topics covered include:
• Bright and dark side of leadership
• The Dark Triad
• Situational strengths
• Identifying conflict styles and mastering conflict
• Dealing with high conflict people
• Self-leadership – surviving difficult conversations

Skills practice activities include:
• Strategies for addressing negative behaviours – skill versus will
versus hill; providing constructive feedback
• Tools for having courageous conversations

These masterclasses are relevant for business owners, managers, emerging leaders and those with an interest in effective leadership practices.

Full-Day Masterclass

This masterclass will cover the same topics as the half day Masterclass. However, there will be more time for Vicki to share stories from her experience working with leaders, business owners and dysfunctional teams. This session will also provide more time for you to discuss your experiences with your colleagues and share your tips for dealing with difficult people.

Choose one of these three available sessions

HALF-DAY (2HRS)
2 HRS: Tuesday 15th October 2024, 2pm – 4pm (includes afternoon tea)
2 HRS: Thursday 17th October 2024, 9.30am – 11.30am (includes morning tea)

FULL DAY
Wednesday 16th October 2024, 9am – 4pm (includes morning/afternoon tea and lunch)

About Dr Vicki Webster
Dr Vicki Webster is an organisational psychologist and leadership specialist, who delivers engaging and informative sessions that explore the complexity of issues discussed and provides practical strategies to enhance individual effectiveness through embracing new mindsets and engaging in behavioural change.

As a psychologist, Vicki has insight into the thoughts, beliefs and behaviours that help individuals and business owners lead at their best and those that can derail them. She draws on the science and art of leadership that ensures the wellbeing of workers.

Vicki is a fellow with the Institute of Managers and Leaders, a fellow of the College of Organisational Psychologists, a Certified Practitioner fellow with the Australian Institute of Human Resources and a member of the international body, the Association for Coaching. Vicki is the co-author of Destructive Leadership in the Workplace and its Consequences with Professor Paula Brough.

Tickets

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2-hour Masterclass 17th October
2-hour masterclass with Dr Vicki Webster from 9.30am to 11.30am
$ 250.00 inc. GST
21 available
Full Day Masterclass 16th October
Full day masterclass with Dr Vicki Webster from 9am to 4pm
$ 450.00 inc. GST
17 available

How Smart Leaders Deal with Difficult People